Responsible Gaming
at 31bd
31bd believes that gambling should always be entertaining, never a source of stress or financial hardship. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support needed to stay in control — from daily deposit limits to full account self-exclusion.
Gaming Should Be Fun — Always
At 31bd, we take responsible gaming seriously. For players across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh, the 31bd Platform is built around one core principle: entertainment first, risk managed. Gambling is a form of leisure — it should never be treated as a way to generate income or solve financial problems.
The 31bd responsible gaming programme is woven into every layer of the Platform. From mandatory age verification at registration to real-time activity monitoring that flags unusual patterns, we act proactively to keep the experience safe. Every registered player has immediate, no-cost access to a suite of self-management tools directly from their account settings.
Problem gambling affects a small but significant proportion of the player population, and 31bd is committed to identifying and supporting players who may be struggling. If you or someone you know is experiencing difficulties related to gambling, our support team is available around the clock — no judgement, no delay.
Always Protected
SSL-secured platform with identity verification and OTP-protected account actions at every step.
Activity Monitoring
Our systems flag unusual betting patterns and trigger responsible gaming checks automatically.
Human Support
Real people, not bots. Our welfare team is trained to listen and help without judgement.
Self-Managed Tools
Set your own limits, take breaks, or suspend your account — entirely in your control, instantly.
Your Responsible Gaming Toolkit
Every 31bd account comes with six built-in protection tools. They are free, instant, and completely in your hands. Access them any time through your account settings or by contacting support.
Daily, Weekly & Monthly Deposit Caps
Set a maximum amount you are willing to deposit over any given period — daily, weekly, or monthly. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when set. Increasing a limit requires a 24-hour cooling-off period before it comes into force, giving you time to reconsider. Decreases apply instantly. You can set limits as low as ৳500 per day to keep spending tightly controlled.
Net Loss Thresholds
Define the maximum net loss you are comfortable with over a set period. When your net losses across all games — cricket betting, live casino, slots — reach your chosen threshold, the Platform will automatically pause further wagering activity for the remainder of that period. This tool is particularly effective for players who find it difficult to walk away after a losing streak. Like deposit limits, reductions are instant while increases carry a 24-hour review delay.
Maximum Session Duration
Set a cap on how long any single gaming session can last. Once your session limit is reached, you will receive a clear on-screen notification and be logged out automatically. You can set session limits as short as 30 minutes. Studies consistently show that taking regular breaks significantly reduces the risk of impulsive decision-making during play. Combine session limits with the Reality Check tool for maximum awareness of your time spent on the Platform.
Timed In-Session Alerts
Reality Check sends you a pop-up notification at regular intervals during your gaming session — every 15, 30, or 60 minutes — showing you exactly how long you have been playing and the net result of your session so far. This tool is designed to interrupt the natural flow-state of gaming and prompt a conscious decision about whether to continue. You must actively dismiss the reminder and confirm you wish to keep playing, reinforcing mindful participation at every interval.
Short-Term Account Pause
Need a break but not ready for full self-exclusion? The Time-Out feature lets you suspend your 31bd account for a short period of your choosing — 24 hours, 48 hours, 7 days, or 30 days. During a Time-Out, your account is locked for all gaming and deposit activity. You can still log in to withdraw any remaining balance. Time-Outs cannot be reversed early, so choose your duration thoughtfully. This tool is ideal after a difficult session or when life events call for a pause from gaming.
Long-Term Account Closure
Self-exclusion is the strongest tool available. It permanently suspends your 31bd account for a minimum period of six (6) months, up to five (5) years or permanently. Once activated, the exclusion cannot be lifted until the chosen period has fully expired — no exceptions. During self-exclusion, you will also be removed from all marketing communications. If you believe you have a gambling problem, self-exclusion is the right step. Contact our support team directly and we will activate it immediately with no questions asked.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious. Recognising the early warning signs — in yourself or someone close to you — is the first step toward getting help. If any of the following apply, please reach out to our support team.
Spending more money on gambling than you can afford to lose, or exceeding self-imposed limits repeatedly.
Chasing losses — increasing bet sizes or session duration in an attempt to recover money already lost.
Gambling to escape stress, anxiety, depression, boredom, or problems in daily life rather than for entertainment.
Lying to family members, friends, or colleagues in Dhaka or elsewhere about how much time or money you spend gambling.
Feeling restless, irritable, or anxious when attempting to reduce or stop gambling activity.
Neglecting work, studies, family responsibilities, or personal relationships due to time spent gambling.
Borrowing money, taking loans, or selling possessions to fund gambling activity.
Thinking about gambling constantly — planning your next session while at work, school, or during family time.
Making repeated unsuccessful attempts to cut down, control, or stop gambling on your own.
Check In With Yourself
Use this brief self-assessment to reflect on your relationship with gambling. There are no right or wrong answers — this is purely for your own awareness. If you answer "yes" to three or more of these questions, we strongly encourage you to speak with a member of the 31bd welfare team or an independent counselling service.
Have you ever gambled with money that was set aside for essential expenses — rent, food, bills, or family needs?
Have you ever felt the need to bet larger and larger amounts in order to experience the same level of excitement?
Has gambling ever caused arguments or tension between you and a family member, partner, or close friend?
Have you ever returned to gambling the day after a loss with the intention of winning back the money you lost?
Do you ever feel guilty, ashamed, or regretful after a gambling session — even when you win?
Have you ever concealed the extent of your gambling activity from someone who cares about you?
Has gambling ever interfered with your performance at work, your studies, or your daily responsibilities?
Have you ever felt that you cannot stop gambling once you have started, even when you intended to play for only a short time?
Strictly for Adults Aged 21 and Above
The 31bd Platform is available exclusively to persons aged 21 years or older. This is not a guideline — it is a firm requirement. 31bd employs mandatory age verification during the registration process and as part of the KYC review stage. Any account found to belong to a person under the age of 21 will be closed immediately, any winnings forfeited, and deposits returned to the original payment method where possible.
If you are a parent or guardian, we strongly encourage you to use parental control software to prevent minors from accessing online gambling platforms. Tools such as device-level screen time controls and browser filtering services can provide an additional layer of protection. If you believe a minor has accessed 31bd using your account details, contact our support team immediately at [email protected].
Support Is Always Available
Whether you need help activating a responsible gaming tool, want to discuss your gaming habits in confidence, or need to request immediate self-exclusion — 31bd's support team is here around the clock. All welfare conversations are handled with complete discretion.
Contact 31bd Support
Trained Welfare Team
Our support agents receive dedicated responsible gaming training. When you raise a welfare concern, you are connected with a team member who understands problem gambling and knows how to help — not a generic customer service script.
Complete Confidentiality
All responsible gaming conversations are treated with the strictest confidentiality. Your welfare enquiry will never affect your general account standing or be shared with third parties except as required by law. You can speak freely.
Immediate Action
When you request self-exclusion, a deposit limit reduction, or a time-out via our live chat, the action is applied to your account within minutes — not hours. We do not make you wait when you need help now.
Ready to Play? Keep It in Control with 31bd
Responsible gaming and great entertainment are not opposites — at 31bd they go hand in hand. Set your limits, enjoy the games, and know that our welfare team is always one message away. Explore the 31bd Platform today.